1 What information do we collect?

We may collect, store and use the following kinds of information:

• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
• Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you may make of our services.
• Information that you provide to us for the purpose of registering with us.
• Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
• Any other information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

2 Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

3 Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

• administer the website
• improve your browsing experience by personalising the website
• enable your use of the services available on the website
• supply to you services purchased via the website
• send statements and invoices to you, and collect payments from you if required
• send you communications relating to our business
• send you email or SMS notifications which you have specifically requested
• provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
• deal with enquiries and complaints made by or about you relating to the website.
• keep the website secure and prevent fraud
• verify compliance with the terms and conditions governing the use of the website

Where you submit any information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, provide your personal information to any third parties.

 

4 Disclosures

We may disclose your personal information to any of our employees insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information

• to the extent that we are required to do so by law
• in connection with any ongoing or prospective legal proceedings
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
• to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling and
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

5 International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including United States, Japan and Singapore where we have alternative servers. These countries might not have data protection laws equivalent to those in force in Australia.

In addition, all information that you submit for publication purposes on the website will be published on the internet and will be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

6 Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall protected) servers.

The entire website including all communications, data transfer and electronic transactions entered into via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password [and other login details] confidential. We will not ask you for your password (except when you log in to the website).

7 Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8 Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

• the payment of a fee (currently fixed at AUD 30) and;
• the supply of appropriate evidence of your identity. For this purpose, we will usually accept a certified copy of your passport, driver’s licence, Student Card, Senior Card, Adult proof of Age card and a utility bill showing your current address if your ID does not show your current address.We may withhold such personal information to the extent permitted by law.You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9 Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10 Updating information

Each time before using the services on our website you need to review your personal details and find out if the personal information which we hold about you needs to be corrected or updated.

11 Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by

• by email to nundah@excella.com.au
• by telephone to 07 3106 6040 or
• by post to

Excella Medical Centre-Nundah

1/16A Aspinall Street

QLD, 4012