Frequently Asked Questions

General Practice

1. Do you deal with emergencies?

NO. Emergencies are life-threatening illnesses or injuries that must be dealt with by nearest emergency departments.

2. What if my condition is an emergency and I can't wait?

If you feel that your illness or injury is of a serious nature, you should immediately call for an ambulance (by dialing 000).

3. What if I don’t know whether my illness or injury is an emergency?

If in doubt, always call triple zero (000). The people who take your call are trained to help you and will direct you to the appropriate resources.

4. What medical condition(s) can I book an appointment for?

Please have a look at our provided services. Any illness or medical need that falls within our provided service can be addressed and discussed in an appointment.

5. Are you a bulk billing practice?

No. This is a mixed billing practice. Limited Bulk billing is available (if you present a valid Medicare card) on weekdays between 9am-4pm for consultations less than 10 min and diagnostics test run in the practice, to: • Children under 16; • [Commonwealth] pension card holders; • [Commonwealth] healthcare card holders; • DVA card holders (white card for applied conditions only) Following services are excluded from Bulk billing for anyone, anytime and will be privately billed: • Skin Cancer Clinic; • Antenatal and Pregnancy Visit; • Work Injuries Consultation; • Work and Travel Vaccination; • Pre-employment, Insurance and Driver’s License Medical; • Any Forms that needs to be manually filled by the practitioner; • Any Procedures Our receptionists do not ask you the nature of your illness and the consultation required and it’s the patient’s responsibility to assess if his/her presentation relates to any of these categories.